Hi! I’m Alexia, and I care about your privacy. This policy explains how I collect, use, and protect your information when you visit my website, buy a package, or contact me.
Who I am
My website address is https://askalexia.co.uk. I provide virtual assistant support for projects, events, admin, and organisation.
If you have any questions about this privacy policy or your data, you can reach me directly at alexia@askalexia.co.uk.
What personal data I collect and why
a. Orders and accounts
When you place an order or create an account on my site, I collect personal information like your name, email address, billing details, and any notes or responses you provide. I use this to deliver the service you’ve booked and to keep a record of your order.
b. Contact and booking forms
I collect information through Google Forms and Microsoft Bookings to help understand what support you need and to prepare for our work together. These forms may ask for details like your business name, goals, systems, or preferences.
c. Payment
Payments are processed securely via Stripe or PayPal. I don’t store your payment card information.
Marketing
If you choose to sign up for updates or newsletters, I may send occasional emails about services, availability, or helpful content. I use HubSpot and Mailchimp for this. You can unsubscribe anytime by clicking the link in the email.
Cookies
My site uses cookies to improve your experience, like remembering login details or helping me understand how people use the site. You can manage or disable cookies through your browser settings.
Embedded content and tracking
Some pages may include content from other sites (e.g. videos, forms, or email signup boxes). These sites may collect data and use cookies as if you visited them directly.
I also use tools like Google Analytics, HubSpot, and Brevo to understand how people use my site and to improve the experience.
Who I share your data with
I don’t sell or rent your information. I only share it with trusted third-party services to help me deliver your service or run the website. These may include:
- Stripe and PayPal for payments
- Microsoft 365 for email and bookings
- Google for forms and analytics
- Brevo for sending order confirmations
- HubSpot for future email updates
Zapier for connecting systems and automating admin tasks
How long I retain your data
I keep your data as long as needed to deliver your service and for legal or tax purposes. If you create an account, your profile remains active unless you ask me to remove it.
What rights you have over your data
You can request a copy of your personal data or ask me to delete it at any time (unless I’m legally required to keep it). Just email me at alexia@askalexia.co.uk and I’ll help.
Where your data is stored
My website and systems are hosted securely, and your data may be stored in tools that are compliant with UK and EU data protection laws. This includes services like Microsoft 365, Google, and Brevo.
Automated decisions
I don’t use automated decision-making or profiling. If something feels automated, it’s just me using a smart system to save time — not to make decisions for you.